Temporary Issue with One-Time Donations via Virtuous Giving + Payments

Major incident Donations API
2023-04-11 10:25 MST · 3 hours, 31 minutes



The issue with one-time ACH donations through Virtuous Giving + Payments has been resolved. Our payment processor, STAX, has implemented the necessary fix, and all donation functionalities are now operating as expected. We appreciate your patience during this time and apologize for any inconvenience this may have caused.

April 11, 2023 · 13:56 MST

We are currently experiencing issues with one-time ACH donations through Virtuous Giving + Payments. Credit card donations via Virtuous Giving for STAX are not affected and continue to function properly. The issue has been identified as a change made to the client-side JS library by the payment processor STAX, which requires a fix on their end. We have reached out to STAX and will provide updates as we receive further information from their team.

April 11, 2023 · 12:56 MST

← Back