Intermittent System Slowness

Minor incident CRM Analytics
2025-12-18 08:00 MST · 5 hours, 56 minutes

Updates

Resolved

The issue has been resolved, and system performance has stabilized. The root cause was identified as a rotating key that caused instances to become unhealthy.

We are continuing to monitor closely to ensure there is no further impact and provide additional updates if necessary.

December 18, 2025 · 10:46 MST
Update

We are seeing a recurrence of web application instances becoming unhealthy, which is contributing to intermittent system slowness and errors. Our engineering team is actively investigating the underlying cause and taking steps to stabilize affected instances.

We will provide additional updates as more information becomes available.

December 18, 2025 · 09:03 MST
Update

We identified an issue where a small number of web application instances became unhealthy, contributing to system slowness. Two instances recovered automatically, and the remaining affected instances have been rebooted.

System performance has improved, and we are continuing to monitor closely to ensure stability.

December 18, 2025 · 08:36 MST
Issue

We are seeing intermittent slowness and error messages. Our team is aware of the issue and actively working on a solution. Updates will be shared as we make progress.

December 18, 2025 · 08:15 MST

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