Test Sandbox Data Appearing in CRM

We identified the cause of the issue where some users briefly saw sandbox test data in the application. A system configuration change caused user sessions to temporarily point to a sandbox environment.

To be clear, no customer data was exposed to other organizations. The data displayed was only internal test data from our sandbox environment.

Our team has applied a fix to restore all users to their correct environment and ensure this does not happen again.

Please let us know if you have any other questions or notice anything unusual. Thank you for your patience while we worked through this.

We have identified the root cause of the issue causing test sandbox data to appear in the application. Our engineering team is actively working on a resolution.

We will provide another update once the fix has been deployed or if timelines change.

We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment.
Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior.

We will provide updates as more information becomes available.