CRM+ Service Interruption

Service has remained stable, and we are now considering this incident resolved.

Microsoft confirmed the disruption was caused by a recent change in Azure and completed rollback actions and recovery has progressed. Throughout the incident, our engineering team also took proactive steps to restore service and pursue additional mitigation options. That work included efforts to move service components to another region to bypass the Azure outage. We are continuing that work to strengthen regional redundancy in case of future incidents.

Thank you for your patience throughout this incident.

The Azure team has shared that they identified a recent change strongly correlated with the connectivity incident and have initiated rollback actions. They have also indicated that service telemetry is beginning to show signs of recovery.

CRM+ service now appears to be back online, and we are continuing to monitor the application closely as Azure recovery actions progress. Our team is validating stability across affected services before we confirm full resolution.

We appreciate your patience throughout this incident and will share another update soon.

Since our last update, the CRM web application has been moved to the new region as part of our effort to bypass the Azure outage. Our team is now actively working through the remaining storage account dependencies required to restore service fully.

Once storage access is confirmed, we will be able to determine whether SQL connectivity is also impacted. We continue to work closely with Azure as we evaluate the remaining recovery steps.

We apologize for the continued disruption. We do not yet have an estimated time to recovery and will share another update as soon as we have more information.

While our original recovery plan was to move the application to an unimpacted region, Azure has since confirmed a broader networking incident.

Based on the latest information provided by Azure, the issue extends beyond the web application itself and is affecting underlying Azure services we depend on, including storage and SQL. As a result, moving the web application to another region has not fully restored service while those dependencies remain impacted. The new application instance is up and running, but it is unable to connect to the storage account that provides the authentication keys.

We apologize for the continued disruption. With this new information we are no longer able to provide an estimated time to recovery. We are evaluating additional options and will share another update shortly.

We have confirmed this issue is related to an Azure service disruption. Our engineering team is actively working with Azure and is also executing a recovery plan to move the application to an unaffected Azure region.

Recovery time for that path is approximately 45 minutes.

We have determined that the current CRM+ availability issue is related to Azure service disruption affecting connectivity to our environment. This impact has affected access to the CRM+ web application and API.

Our engineering team continues working through the issue. We will continue to share updates as we have more information.

Our engineering team continues to investigate the issue that is causing connectivity issues to the application. We have no yet identified the root cause. We will provide another update once we do. We appreciate your patience.

According to our monitoring system this service has become unresponsive, we’re investigating.